Our Privacy Policy

• facilitating and encouraging Australian export trade and overseas infrastructure development; 

• encouraging other financiers to support Australian export trade and overseas infrastructure development; 

• providing information and advice about export and infrastructure finance products and opportunities; 

• encouraging and facilitating various activities that support Australia’s economic resilience and security and the net zero transformation; and 

• assisting other Commonwealth entities consistent with our statutory functions. 

• responding to your requests and enquiries; 

• communicating with you during the course of your business or other relationship with us; 

• responding to a complaint that you may make; 

• developing and identifying products and services that may interest you; 

• compliance with applicable laws; 

• updating and maintaining our records; 

• notifying you about important changes to, or development of, our functions, activities, services and website; 

• conducting direct marketing, market research campaigns or customer satisfaction research, including using marketing automation and web personalisation tools for customer/user-specific website experiences and marketing communications; 

• developing, establishing and administering alliances and other arrangements with parties (including financiers, insurers and Commonwealth government agencies and Departments such as the Australian Trade and Investment Commission (Austrade), the Department of Foreign Affairs and Trade (DFAT), the Minister for Trade and Tourism, the Department of Finance and the Minister for Finance) in relation to the promotion, administration and use of our respective products and services; 

• assessing your application for employment and to maintain any employment relationship; 

• providing assistance to other Commonwealth entities in relation to the operation and administration of financial and service arrangements and agreements between us and those Commonwealth entities; and 

• where reasonably necessary, notifying those potentially impacted that a person who has visited our premises may have contracted a communicable notifiable disease. Any such disclosures will be in line with applicable government health advice and on a need-to-know basis, disclosing only the minimum amount of information we consider reasonably necessary. 

Personal Information 

• personal information provided when you establish a business relationship with us; 

• identification information such as your name(s), contact details (personal and/or business) including addresses, telephone numbers and email addresses, driver’s license, passport details and date and place of birth; 

• contact and identification details of any third party that you have authorised to negotiate or provide your personal information on your behalf; 

• personal information in relation to employment applications, our employees and contracted service providers, including (as applicable) employment record information such as education, qualifications, skills, performance, conduct, pay details and information required for the purposes of security screening, and information from employment background screening providers. Further information on the specific kinds of personal information we collect in relation to our employees is set out in our internal Employee Personal Information Privacy Statement; 

• personal information captured via security cameras (CCTV) in common areas within Export Finance House in Sydney (and the common areas of Export Finance Australia’s other office locations), which may be collected and held where necessary, including for building security and work health and safety purposes, and the names of building access card holders (including individuals employed by tenants of Export Finance House) for building security purposes; 

• IP addresses including via electronic signing platforms and direct marketing tools; and 

• personal information contained in any correspondence between you and us. 

Sensitive Information 

• information about your membership of professional, trade or political associations; 

• in relation to Export Finance Australia employees, criminal record information (as part of employment background screening), diversity/inclusion information, health information including details of medical conditions (including dietary requirements), disabilities and any other sensitive information you voluntarily provide to us; 

• in relation to Export Finance Australia employees, biometric data may be used to identify or authenticate individuals using fingerprint or facial recognition technologies on Export Finance Australia devices. This biometric data is stored securely on Microsoft Windows or Apple iOS devices and cannot be removed, exported, or transferred to any other device or system by Export Finance Australia. Individuals can choose not to provide their biometric data or delete their biometric data at any time; 

• information from publicly available sources, for example in relation to criminal activity;  and 

• if you are present at or have visited our premises, such information as is reasonably necessary to prevent or manage a communicable infectious disease  from spreading in our workplace or premises. Generally, medical or health information will only be collected and held to the extent required to manage the risk. 

• you have consented; 

• the information is reasonably necessary for, or directly related to, any of our business activities or functions; 

• we are required or authorised to do so by law; or 

• a permitted health or general situation exists, including where we are collecting the information in order to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety. 

When the law requires or authorises us to collect and hold information 

What we collect via our website 

• your server address; 

• your top-level domain name; 

• the date and time of the site visit; 

• the pages accessed and documents viewed or downloaded; 

• the previous site visited (in some circumstances); and 

• the type of browser used. 

Your use of our website and providing information to us 

• we have obtained consent; 

• you would reasonably expect the use or disclosure, and the secondary purpose is related to the primary purpose (or in the case of sensitive information, either the secondary purpose is directly related to the primary purpose, or otherwise where a permitted general situation exists); 

• the use or disclosure is required or authorised by law or court/tribunal order; or 

• we consider the use or disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body. 

• our external advisers (for example, our lawyers, accountants and auditors); 

• other insurers; 

• other financiers; 

• government entities and departments, including Austrade, DFAT, the Minister for Trade and Tourism, the Department of Finance and the Minister for Finance; 

• government agencies or other specified entities if an eligible data breach declaration or an emergency declaration is made by a Minister under the Privacy Act; 

• our business partners and service providers we engage to support or assist us to perform our functions and activities, including for example in connection with our products and services and our IT service providers; 

• third parties we engage for promotional activities or direct marketing purposes to the extent permitted by law; 

• anyone to whom we are required or authorised to disclose information to, by or under Australian law, or a court/tribunal order; and 

• with your consent, other entities. 

Unsubscribing from marketing communications 

Making a complaint 

Contacting us 

• Post: Attention: Privacy Officer, Export Finance Australia, Level 11, 22 Pitt Street, Sydney NSW 2000 

• Phone: +61 (0) 2 8273 5333 

• Email: privacy@exportfinance.gov.au